Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of baskee.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thomas Watson
Great little creative play sushi platter. My grandsons just love pretending to be sushi chefs.
Benjamin White
Good quality! Thanks
Tammy Riley
Lovely set! The reason I didn’t give it 5 stars is because our it didn’t come with chopsticks
Éléna Dubois
amazing quality of + fast delivery. my respect to the store
Daniel Day
Truly adorable set for sushi lovers. Our son adores this set. Worth the cost. Hape never disappoints.
Joshua Bauer
I love it!! really good! My first time buying and of course will buy again~ i recommend!
Willie Rivera
This is amazing! The size of the pieces seem right. It’s very detailed, even the box is nice. I love this set!
Alice Sanders
Product identical to the detailed description. Everything is in perfect condition.
Diane Douglas
Sushi Toy totally conforms to the description
Alexander Patterson
Most likely the cheapest price for Sushi Toy is awailable in the store. Just as wanted!
Howard Porter
just got Sushi Toy. really satisfied with the purchase
Marlene Schneider
Same as the picture, good quality, right size and very fast shipping
Emiel van Veen
alright
Olivia Anderson
The purchase arrived really fast! And it was accurate! Thank u friend
Eric Torres
I like how it arrived on time. I got this for my niece and she absolutely loves it. She’s 3 years old, I definitely recommend it for children ages 3 and older.
Sophie Thompson
cool
Ryan Anderson
thanks to the store! the quality of is great!
Anthony Weaver
Glad I managed to get Sushi Toy online – won’t have to go to anywhere
Jose Mason
exceptionally great!
Shirley Bradley
My family loves sushi so my older children bought this for my 4 yr old. She has several wooden food sets in her kitchen and this is her new favorite.❤️
Karen Mason
Sushi Toy reviews show that it’s a nice item, and the seller is also awesome
Billy Beck
Great product and price
Catherine Morales
The wood and paint is good quality. This toy is really made well. My son also likes to stack them together. Apart from a pretend toy it builds his coordination as well.