Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of baskee.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Martha Patel
Though I’ve only had this item for three days two weeks I’m quite pleased with it. This a profitable purchase. I purchased it for my relative. We were both impressed with the quality of thething. The purchased product actually came like a shot and I was quite contented. Sleek Black Wireless Charger way surmounted my hopes. I would immensely recommend this Sleek Black Wireless Charger. admire it so much I am already planning to buy more.
Randy Watkins
Utterly happy with purchase. Thanks to the store!
Matilda Anderson
Sleek Black Wireless Charger is of an excellent quality, just as expected
Sandra Cox
Even if it’s not the cheapest Sleek Black Wireless Charger online, I recommend buying anyway. The quality is astonishing!
Jeremy Pena
Matches the description. No drawbacks
Christopher Marshall
Fast delivery
Frieda Walter
Perfect , well match my expectations. Thank You.
Ruby Ryan
Good quick delivery. Goods as advertised
Lachlan Thompson
I strongly believe that the best Sleek Black Wireless Charger online is available in this very shop. I seriously tried looking it up elsewhere, but failed
Emilio Montero
the quality is very good! very impressed!
Leonard Winter
Thank You so much for this product. Good quality and good price. I recommend this Store 🙂
Ruth Franklin
Good product, nice and safe delivery
Δεσποινα Γλυκύς
Best webstore ever! happy with my purchase
Leentje Koning
It was my third order in this store. Thanks!
Madison Rogers
My product arrived in time. Thanks!