Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of baskee.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Saar van der Meulen
Thanks a lot!
William Brown
such a great item for sale! it’s awesome to have an opportunity to get it online with a top customer service
Ευβουλέας Παχής
quality super! true to description.
Ricardo Marín
arrived in perfect condition and the package arrived fast, plus very well wrapped 10/10 very good the seller and the product. Super recommended.
Hannah Kennedy
This is really cute and well made. Love that it works on batteries so you can bring it anywhere and since it’s nice and squishy this night light will definitely not stay in one spot!
Paul Howell
I really like this product and it’s very cute when not lite up. Light control is great with changing colors. My niece absolutely loves it. The seller was great and I will definitely buy it again.
Johnny James
It came around the estimated time what was okay. Quality of product fully matches the description. Thank you!
Christopher Foster
Great for a little toddler. My son loves squeezing this and watching the colors change. It’s soft and he can even cuddle it. The only concern I would have would be that younger babies might chew on the antlers which protrude from the head.
Julia Hudson
When such a cheap is available online, it’s logical to buy it instantly. That’s what I did 🙂
Joseph Murphy
Bought my granddaughter this cute deer night light! It’s super bright & very soft! Love that it so much. My granddaughter loves that she can bring her night light in the bathroom when she has to go to the bathroom.
Matthew Schmidt
This is the cutest night light ever! Right when I opened the box I started smiling because of how cute it is. It’s the perfect night light and awesome gift to give someone. You will definitely have a smile on your face whenever you look at it.
Barbara Williams
man, i love it
Larry Collins
It is a soft squishy night light with a cute shape, so I can take it anywhere. While it may be intended for a nursery or kid’s bedroom, I’m an adult and I had to have it. The deer is so adorable and you can easily make it change colors by tapping the head. I love how the manufacturer paid attention to detail and made the deer’s antlers red.
Paul Watson
the seller undoubdetly did his best. savings for Silicone Deer Lamp didn’t go in vain, the product is more than fine
Sophie Williams
no reasons to be disappointed. Silicone Deer Lamp is awesome!
Nora Bergmann
Very satisfied the quality and design. It takes only 2 weeks to arrive. Thank you!!
Cooper King
The best part is free shipping 🙂 Huge thanks to the seller!
Gary Young
Can surely say this store offers the cheapest price for Silicone Deer Lamp
Raymond Barnes
This little nightlight is so adorable. My girls love it. We like to bring on our camping trips as well in our travel trailer. They carry it to walk around the trailer at night and to walk to the outdoor restrooms. It’s bright but also has different dimmer settings and multiple light color selections. They also have one in the home bedroom. Recommend it!