Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of baskee.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Marie Wagner
Love these! They are perfect for tiny hands and mouths.
Jose King
was delivered in 2 weeks. The quality is good. Recommend.
Janice Nichols
Thanks to the store for offering on sale
Ryan Dixon
Really cute and easy for baby to hold!
Arne Wauters
up to my expectations. looks cool
Ruth Snyder
best Orange Teether online is being sold here i guess. waiting for my parcel to come, gotta check it myself
Nicholas Jones
Omg!!! My baby has been teething really bad and as soon as I gave him this toy he loved it!!! These aren’t too hard or too soft, they’re perfect.
Jeffrey Powell
Quality of product even better than expected. I totally recommend this store!
Brooklyn Boucher
arrived in time, recommend
Eleonora Palumbo
really happy with the purchase
Joan Fisher
Lovely product, beautiful design! I love it! Arrived pretty quickly. I am very satisfied.
Betty Rice
It’s so resonably priced I couldn’t resist 🙂 Waiting for my parcel already!
Nicole Murray
ordered a new Orange Teether recently – i’ve bought it before already, but liked it lots and decided to go for it again
Debra Cole
I bought these because my baby was having a hard time holding a traditional teething ring. These work perfect! She is easily able to pick these up and hold them.
María Antonia Aguilar
nice and durable, thanks!
Adrien Lemaire
Amazing ! Very good material. I`m super satisfied!!
Nicholas Alvarez
My grandson is just learning to grab things and he likes these. He can get them in his mouth and they are easy to grab. They are also easy to clean. My daughter uses a microwave bottle sanitizer.
Amanda Mills
Literally the absolute best thing I’ve found for my six month old during teething and she even likes when I put them in freezer a little chill for the gums she loves them and easy to hold better then any other toy and I probably have every toy/teether there is so this is great stuff 👌🏾
Tomáš Babik
arrived without defects. Thanks for secure packaging. I give you a 5 stars.
Ralph Bailey
With a discount, Orange Teether is the perfect purchase. Very happy with the store
Shirley Walker
Fantastic!
Robert Hill
These are wonderful! My baby loves putting everything in her mouth right now. These are soft enough for her gums while she is teething. They are also soft for when she thrashed them about and inevitably hits herself in the face.
Matilda King
With or without any discount, Orange Teether is a top quality must-have
Silvia Ibáñez
Good quality and fast delivery. Recommend this store.
Jack Knight
Good quality of , fast delivery.
Ryan Garrett
These are great. I bought many different kinds of teethers and these are the best for our 13 month old. He can grip the stem to hold it and the top part is thin enough yet very durable and textured. I’m sure all babies have their teething preferences but our baby likes these the best.
Makes a great gift for teething babies. Both babies we purchased these for took to them immediately because of the feel and color of them. They had no problem holding on to them and placing them in their own mouths. Soothing factor worked! Babies love the textures.