Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of baskee.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Charles Owens
Exceptional!
Christopher Nichols
Met all my expectations, thanks!
Sara Rivera
Very durable for my sweaty workout sessions.
Jan Zelenka
Received rather quickly. Great quality!
Δεσποινα Καραμήτσος
is of a cool quality
Ελίνα Γεννάδιος
was delivered in 2 weeks. The quality is good. Recommend.
Laura Owens
it’s safe to say Cork Rubber Yoga Mat exceeded my expectations
Melissa Guerrero
I LOVE this matt. Feels great to do basic yoga on or other exercises. I didn’t feel like I was slipping around or like ny spine was being compressed on the hard floor.
Robert Williamson
Such a good item for sale in a really reputable shop!
Joe Russell
Great non-slip mat, nicely padded. I really like it but haven’t used it long enough to comment on durability.
Miguel Carrasco
i was looking for the best online, and all my expectations are met
Wyatt Paquette
As described. was well packed. Great customer service.
Julie Soto
Such an inexpensive Cork Rubber Yoga Mat is great! Best webstore ever!
Zachary Munoz
The most well made mat I have ever purchased what a great find! Non slip which is greatly appreciated and durable as well as stylish.
Philip Jensen
Low priced Cork Rubber Yoga Mat is the reason why I love online shopping so much
Jordan Leblanc
totally fine
Shirley Tran
It arrived and it is PERFECT ! Not too heavy to carry around and perfect thickness and weight for my wood floors. I definitely recommend this for yoga and home workouts.
Jannis Wolf
It was exactly what I ordered. thanks so much
Donna Bates
Bought this for my husband as a birthday gift. He wanted something thicker to use for stretching and his floor exercises. He says it feels durable and like it should last a long time. He liked the look of it and was surprised at how well it performed.
Donald Hughes
So let me start off with sayin as a big guy I sweat and when Im doing Yoga I may sweat more the usual 😉 This product was easily the best Yoga mat I have ever used. It stuck well to the floor and was never wet or slippery, being earth friendly was a big plus. My friends have now ordered them as well..great product and highly suggest trying it.
Martín Cano
Just as described. I’m satisfied.
Billy Cooper
great packaging, i got product in great condition. Thanks. Recommend.
Harold White
I’ve had this mat for close to 6 months now, and have used it on hard floors, outdoors in the forest, on the grass, and on carpet. My only downside to this mat is that due to the natural rubber, it is pretty heavy compared to other yoga mats, BUT I think it’s a reasonable tradeoff for a non-toxic mat made with natural materials! It is longer than some mats, and due to how dense the rubber is, feels thicker than other mats I’ve used (I have very sensitive knees during kneeling positions.) I would recommend this mat to anyone who asked!