Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of baskee.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Rachel Marshall
I got these for my girls and they love it!
James Wong
as good as always. will order again soon
Albert Reynolds
Great quality! The top is “screwed” to secure its closure. This is a great feature.
Leonie Schulte
Product is super! Thank you very much!
Wayne Curtis
Such a low cost is a good buy, i liked the store a lot
Barbara Murray
Great for traveling and amusement parks! Easy to clean (we only use water in them)
Roger Patel
Quality is cool!!! Will buy more from this shop.
Mary Bergeron
It`s nice! good store!
Mason Gauthier
Though I’ve merely had this thing for three days two weeks I’m quite contented with it. This was a beneficial bargain. I purchased it for my my friend’s b-day. We were both overwhelmed with the quality of thething. The shipment actually came like a shot and I was quite pleased. Collapsible Silicone Water Bottle way eclipsed my forecasts. I would definitely recommend this item. like it so much I am already planning to order more.
Jack Morris
I use this product a lot in my daily life, whether it be at school, at home, or just walking around! Its great compact size holds a bunch of water without taking a lot of space. It eventually began to leak out of where the bottle beets the cap, but a quick tighten fixed it. This is a very good product!
Μάξιμος Μεσσηνέζης
Just the best. Savings for are 100% worth it. The store is awesome
Simona Fabbri
Great product. Am satisfied. Great quality, arrived within estimated. Like the purchase.
Philip Weaver
So perfect for travel; easily attaches to my diaper bag or backpack, takes up very little space when empty, no worrying about broken glass or single-use plastic when out and about. What an awesome water bottle! Will be ordering more for the rest of the family!
Christopher Pena
gave Collapsible Silicone Water Bottle as a present to my colleague. instant happines!
Jeremy Newman
I’ve always wondered here can I buy ! thanks to this store!
Brenda Hunter
got it for my cousin. no drawbacks noted!
George Stone
I live in a very hot climate so I drink a lot of water. I don’t like buying bottled water because it seems wasteful. I bought this to try to cut down on my ecological footprint. It’s very nice and the color is spot on. It doesn’t leak and comes with a carabiner to clip it to your bag. I also appreciate that it can collapse for easy storage.
Phillip Robinson
I am very happy with the store. My was delivered before the date. Good deal!
Daniel Soto
this is really a catch!
Crystal Riley
maybe not the lowest price for Collapsible Silicone Water Bottle, but the best quality for sure
Lauren Price
I love this water bottle! It has such a soft feel to it. I am going to order another as a gift. I am able to attach this to my dog’s leash with the carabiner it came with. And I only need a little bit of water while I am on my hour long walk with my dog so it works our perfect. I’m looking forward to taking this in to the woods with me this summer.