Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of baskee.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Joan Soto
Soft and cute!
Jennifer Ortega
Purchased this toy because of how unique it was.
Ralph Romero
Very cute baby toy. Unfortunately, our dog also thought it was a very nice toy. At least she had some fun tearing it up. I would get again as a gift for someone, just not in our house!
Bruce Flores
A reasonably priced item with an excellent quality. That’s a bargain!
William Nguyen
That’s the perfect place to find Chili Rattleonline
Jesse Patel
I bought this for my granddaughter. This is the cutest rattle I think I have ever seen. Very happy with purchase.
Emily Jones
Thank you very much, received intact! Everything is perfect, satisfied at 100%!
Lucas Campbell
Very good, I received it quickly and good condition, I love it.
Lennox Dietrich
Excellent quality. Package arrived in good condition. Good work!
Eric Long
Looks Perfect! Recommend! 5/5!
Thomas Stephens
Such an inexpensive Chili Rattle is great! Best webstore ever!
Alfonso Santos
Everything is fine, thank you!
Melissa Simon
Fast shipping, completely satisfied with the product. Advice to everybody!
Bobby Perez
This webstore offers the best price for Chili Rattle
Sonia Muñoz
Really love it!
Brian Nelson
as described
Donna Contreras
So cute! My baby loves this and it is soft so I don’t have to worry about her hurting herself as she hits her face/body with it!
Beverly Montgomery
My daughter loves this little rattle. It’s super easy to clean. I’ve washed it multiple times with my baby’s laundry and it’s always come out just fine.
Hudson Taylor
lovely one
Matyáš Krempasky
is good. I really like it.
Teresa Santana
Product same as the description, arrived before the deadline, well packed, recommend.
Tammy Hawkins
Very good , thank you
Aitor Pastor
the product is great, seller is so kind and respectful. Very good price for such a good product, very satisfied.
Philip May
This rattle is super cute. It’s thick and makes the rattling sound pretty loud. My baby can’t really grab it yet but he follows me with his eyes when I jingle it. He will have it for a long time to play with. Also it’s pretty big as well.
Στέλλα Βασιλικός
arrived in time. nice purchase, no comments, just recommend
Maja Heinrich
quality as expected. i surely reccommend
Pieter Jansen
corresponds 100% to the description. thanks!
Wayne Peterson
This is really cute, and my baby likes it a lot. She’s about 5.5 months old. It’s easy for her to hold on to and very soft. It sounds like a typical rattle. I’ve put this through the washing machine in a mesh bag a couple times and let it air dry, and it’s held up just fine