Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of baskee.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
O***a
Not only is this diffuser incredibly stylish, it’s very easy to use and clean and works incredibly well.
A***a
Started using it right away and it’s great. 😍👍
S***n
Recommend! Loved it! Good gift idea.
Z***e
I’m going on month 6 with this diffuser and I’m very happy with this product.
W***y
It’s so cute and such a good size!
G***t
Works great
G***a
I have had this product in both my efficiency apartment (used during the week) and my much larger home. This is a great product for smaller spaces, although I found that the scent does not diffuse as well in my larger living area at home.
V***a
easy to use, instructions are clear and concise
R***y
I really like this oil diffuser. The look is perfect for our house and it’s super simple to use.
B***e
I have purchased many oil diffusers and I absolutely fell in love with this one when I ordered one for my son, I immediately ordered another one for me.
H***n
The tray was very hard to pull out
P***l
Ordered yesterday, delivered today, set up in 5 minutes and already my home smells wonderful.
A***n
This is the first aromatherapy diffuser I have used. This one is attractive and pretty quiet. So I’m already in love with it!
N***y
The diffuser runs quiet enough overnight use in a bedroom. I highly recommend this diffuser.
F***h
Beautiful, highly recommended! I use this in my home office. Contemporary great look design goes with any decor!
B***k
Cute little diffuser that does not use water. I have 4 for different rooms – gave 3 away as gifts. Using batteries makes it easy to place anyway.
J***y
What a beautiful device!!! It absolutely has become my go to after I put on some music in the mornings to turn on and put my favourite oils in! It’s a lot bigger than I thought it was going to be but honestly just the right size!
L***n
I’m OBSESSED with this diffuser. Not only is it beautiful, it works so well. I work the night shift and don’t sleep well during the day. I bought this to see if some lavender would help out and I’m amazed.
Q***n
Essential for home office now that I work from home and can use aromatherapy! I can’t say enough positive things about this oil mist diffuser! About 7-10 drops of the orange oil gives me the brain energy Boost to keep me going on my computer work all day, and I bought a second one for the bedroom, and the lavender oil helps put me to sleep at night. My husband even likes lavender at night now. You will love it!