Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of baskee.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
T***s
have just received my order. thank you very much!
Z***e
We used this in our camper for our son’s bunk bed, works great!
B***n
The best thing about this item is its undeniably high quality
T***s
I love this… arrived in really good condition! No defects! Thanks!
F***k
Thanks a lot!
S***a
Great quality + fast shipping and delivery time. I really satisfied.
T***y
My 5 year old son loves this rope ladder with his MyGym doorway sit. We do wish it had one more wrung at the top, but it’s still fine without it. It seems to be sturdy and well made.
S***a
arrived in excellent condition. good quality. thanks to store. would advise.
K***y
a nice one. will come in handy
S***n
Where to buy 5 Step Climbing Wooden Rope Ladder online for such a modest price, if not here? There’s no such place!
N***l
Love this ladder! Very sturdy, holds up well to water exposure. I connected it to the top of a climbing dome so my kids can climb and swing back and forth! Great value!
A***a
Come clean, very good protection, 5 *. Arrived in 2 weeks
H***y
using for 2 weeks already. no flaws noted
G***e
i’m truly happy to find such a low priced available online
K***l
Don’t like the nylon rope but it’s nice
A***n
ordered a new 5 Step Climbing Wooden Rope Ladder recently – i’ve bought it before already, but liked it lots and decided to go for it again
K***e
You get exactly what you see. I haven’t had it long enough to know if it’s durable.
F***e
an excellent , worth the money!
J***s
5 Step Climbing Wooden Rope Ladder with a discount was a really lovely purchase. i am sure i will order again next month
M***e
just perfect!! it’s worth all the money I paid.
O***a
Everything is ok. Thnx!
F***a
Thanks. finally arrived. Delivery was not so long. Overall I quite happy.
R***t
overly excited about receiving it!
L***m
This ladder was a great addition to our obstacle course line! We used it on a camping trip and it made our obstacle line fun for kids from kindergarten through teen. Initially, when the line was high enough for the teens to use, the younger kids could no longer reach the obstacles. Adding the ladder gave the younger kids a fun way to get up to the line and, when they weren’t using it to reach the obstacles, they found it also worked as a swing (this is probably not recommended if you are leaving the set exposed to the weather, though!).